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Russo, Vincenzo | Castelli, Luciana | Oliviero, Nadia | Mazzei, Alessandra

The Role of the Customer Satisfaction Data for the Improvement of Health Service Quality and Organisational Reputation

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Is part of

Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44)