Levi-Jaksic, Maria Managing Sustainable Business and Technology Development P. [1-12] [12] Is part of Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44) Chapters from the same volume (available individually) Internal Quality Assurance Systems of University Education at the University of Oviedo Get chapter Exploring the Meaning of Quality for a Higher Education Institution Get chapter A Stakeholder Satisfaction Analysis in the Faculty of Economics of the University of Turin Get chapter The Quality Certification and Accreditation Experience in the Faculty of Economics of the University of Turin (1 and 2) Get chapter Corporate University and Company's Competitiveness Get chapter Comparing Critical Incident Technique and Survey Questionnaires as a Means of Collecting Student Feedback Get chapter Factors with Influence on University Research Quality Get chapter The Choice of Scenario for the University Get chapter Forecasting Future Trends in Higher Education at Faculty of Organizational Sciences in Belgrade Get chapter Risk Management in Higher Education Get chapter Quality Management Systems in University Education Processes Get chapter Organisational Culture, Job Satisfaction and Higher Education Service Quality Get chapter Process Improvement Measures in Social Area Organizations Get chapter Medication Errors and Computerized Physician Order Entry Get chapter Staff Training on Basic Life Support According to Joint Commission International Standards Get chapter Mastering Performance Through Quality and Networking Get chapter Risk Management and Performance Measurement Get chapter Achieving Quality in a Government Hospital Get chapter Creative Integration of Different Aspects on Quality Get chapter Perceived Doctor-Patient Relation Quality and Reputation Building in Dental Sector Get chapter Evaluation of Effectiveness of Two Selected Regional Clinical Pathways Get chapter The Role of the Customer Satisfaction Data for the Improvement of Health Service Quality and Organisational Reputation Get chapter Quality Communication in Health Service Get chapter The Role of Local Government in SMEs Technology Transfer Get chapter Public-Private Partnership Get chapter Quality in Local Public Services and Users' Satisfaction Get chapter Efficiency in the Italian Public Administration Get chapter Australian Local Government and Quality Get chapter Linking Citizens' Ratings to Services Quality Improvements Get chapter City Logistic Get chapter The Local Government of Public Services Get chapter Productivity at the SUMA Tax Offices Get chapter Evaluating Citizens' Satisfaction about Public Online Services Get chapter Urban Blogs as a Strategic Instrument in the Local Development and in the Governance of Urban Area Get chapter Assessing Service Quality in a Municipality Get chapter Public Policies and Corporate Strategies for Successful Models in waste management Get chapter Evaluating Citizen Satisfaction with Public Online Services Get chapter Local Administrative Services to Reduce Barriers to Entrepreneurship and Entrepreneurial Activities Get chapter Public E-Procurement Service in Serbia Get chapter The Strategic Role of Sustainability Report for the Municipal Multi-Services Enterprises Get chapter Learning from Customers Get chapter Destination Appeal and Image Get chapter Experiential Marketing in Tuscany Thermal System Get chapter Information Quality and Data Collection Methodologies in Tourism Management Get chapter The Development of a Venue Evaluation Tool (VET) for Tourist Attractions Get chapter Heritage Tourism Get chapter High Quality in Agrotourism Services for Sustainable Competitive Advantage Get chapter Museums as Knowledge Get chapter Product Variety and Brand Portfolios Strategies in the Hotel Business Get chapter Customer Satisfaction Surveys in the Hospitality Industry Get chapter Major Sports Events and Host Economy Qualitative Development Get chapter Wine Clubs as a Marketing Tool for Segmenting Customers, Building Winery Loyalty and Image Get chapter The Museum System and Local Government for the Development of the Area Get chapter Interior Design and Listening to Customers Get chapter Beyond Retention in Banking Services Get chapter Impact of Interrelationships Between Key Stakeholders of Organic Farming on Growth and Development of Organic Food Market Get chapter The Strategic Role of Local Banks' Networks for Quality Standards of Corporate Banking Services for SMEs Get chapter Banking Services for Outside Customers Get chapter Corporate Dimension and Quality Performance Get chapter The Application of Quality Function Deployment in Service Quality Management Get chapter The Excellence in Workplaces as Competitive Factor for Business Success Get chapter Risk Management with Credit Derivatives Get chapter The Time-Space Dynamics of Foreign Trade Get chapter The Total Quality Approach in Italian PMI, Public Administration and Sanitary Systems Get chapter Building a High Performance Service Organisation Get chapter Evolution from TQM to Organizational Competitiveness Get chapter Supply Chain and Quality Management Get chapter Managing Sustainable Business and Technology Development Real Service Quality Get chapter Developing Quality in New Communication Strategy Get chapter Developing an Integrated Business Excellence System and Proposing its Implementation as the Hellenic National Business Excellence Award Get chapter Application of Dynamic Systems Theory in the Evaluation of an Integrated Business Excellence System Get chapter Applying Idea Generation Method in Service Organization Get chapter A Tool for Managing Information to Improve Services Get chapter The Relationship Between Customer Satisfaction and Customer Loyalty Get chapter Identification of Processes Get chapter Performance of Industrial Service SMEs Get chapter Show more Information DOI: 10.1400/96223 Permalink: https://digital.casalini.it/10.1400/96223 DISCIPLINES