Chapter PDF (0.21 Mb)
Compatible only with Adobe Acrobat Reader - free software - (find out how to open the files)
Casadio, Chiara

The Total Quality Approach in Italian PMI, Public Administration and Sanitary Systems : Literature, Instruments and Inquiries

2008 - Firenze University Press

P. [1-12] [12]

Is part of

Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44)