Kapitel PDF (0,59 Mb)
Nur mit Adobe Acrobat Reader kompatibel - kostenlose Software - (erfahren Sie, wie Sie die Dokumente öffnen)
Russo, Vincenzo | Castelli, Luciana | Oliviero, Nadia | Mazzei, Alessandra

The Role of the Customer Satisfaction Data for the Improvement of Health Service Quality and Organisational Reputation

2008 - Firenze University Press

P. [1-9] [9]

Ist Teil von

Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44)