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Renzi, M.F. | Merli, R. | Mattia, G. | Cappelli, L.

Evaluating Citizen Satisfaction with Public Online Services : A Methodological Approach

2008 - Firenze University Press

P. [1-14] [14]

Is part of

Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44)