FAQ

Must I register to use the website?
Registration is only necessary to finalize purchase transactions; all personal data are protected in accordance with Article 13 of the General Data Protection Regulation (EU) (GDPR) 2016/679 of the European Parliament and the Italian Legislative Decree No. 196/2003 ("Italian Privacy Code") and subsequent additions.

Can I put titles in the cart and wait to buy them later?
Of course: any titles added to the cart remain there until they are purchased or removed by the user.

What payment systems are available? 
Purchases are made by credit card through the Banca Sella website, which guarantees the security of data processing. Cards belonging to the Visa, Mastercard and American Express circuits are accepted. Payments via PayPal and UP Mobile are also possible.
Banca Sella account holders can also use the function for purchase by bank transfer.

What if I don't have a credit card or a PayPal account?
UP Mobile and bank transfer for Banca Sella account holders are the payment methods accepted in addition to credit card and PayPal.

What types of documents are on the platform?
The contents are available in PDF or in Epub: download Acrobat Reader here to read the PDFs and click here to download the reading application for ePubs (si manda l’utente alla pagina di snodo)

Documents in PDF format

What programs do I need to open PDF documents?
Files can only be opened with Acrobat Reader XI and subsequent versions, on all platforms for which Acrobat Reader is available.

How can I get Adobe Reader and how much does it cost?
The Acrobat Reader software can be downloaded for free from the Adobe website here.

Why can I only consult PDF documents with Acrobat Reader?
The documents are protected for copyright reasons, and this is why you need the Acrobat Reader program to consult them. The files are intended for the personal and exclusive use of the purchaser: in order to open them, you will always be asked to enter your access credentials for the Torrossa website.

I have installed Acrobat Reader but I can't open the documents: what can I do?
The procedure for opening documents can be found here.

I downloaded Torrossa Reader but it doesn't open PDFs, why?
The Torrossa Reader application is currently only for use with ePubs. The PDFs on Torrossa can only be opened with Acrobat Reader.

What can I do with the documents I purchase?
The usage options for each document are indicated at the time of purchase: download, expiry (if applicable), copy/paste of the text and print.

I’ve forgotten what the usage options are for a document I purchased: how can I find them?
All you need to do is to consult the “my library” section or the purchase archive: for each document the usage options described at the time of purchase are available.

I downloaded a document on my computer but I would like to move it to a tablet or mobile phone to consult it from there: is this possible?
Of course: just download the file on your device and open it with the previously installed Acrobat Reader App.

Documents in ePub format

How can I open Torrossa ePub documents?
To read the ePub files purchased on Torrossa, simply download the Torrossa Reader application, available from the App Store of your device.

Can I read Torrossa ePub files with other readers (eg Kindle, Kobo ...)?
The Torossa ePub documents can only be consulted with the Torrossa Reader. It is not possible to download Torrossa ePubs on other platforms (eg Kindle or Kobo) that have their own reading systems.

The system asks me to enter my passphrase, what does this mean?
The 'passphrase' is the identification associated with the file and corresponds to the e-mail address you used when you made the purchase.

I downloaded Torrossa Reader but the system opens the ePubs with a different application, what should I do?
On your system, the default application for opening ePub files is different from Torrossa Reader.
We therefore recommend that you make Torrossa Reader the default application by following the procedures provided by your system, or open Torrossa Reader and then upload the file.

What can I do with the documents I purchase?
EPubs can have an expiry date.
When the copy / paste function is available, the percentage of text that can be selected is displayed. Once the quantity of copyable text permitted is exhausted, the function is blocked and a message will warn the user that it is not possible to select further text.
It is not possible to print ePubs.

I’ve forgotten what the usage options are for a document I purchased: how can I find them?
All you need to do is to consult the “my library” section or the purchase archive: for each document the usage options described at the time of purchase are available.
A summary of the permissions is also available on Torrossa Reader by selecting the info icon or the lock icon, depending on whether you have the desktop or mobile app or, in the desktop version, on the three dots next to the title.

The file download procedure is blocked and I cannot find the document in my reader app, what can I do?
Just go back to the website at www.torrossa.com and access the 'My library' section, where you can find the file you purchased and download it again.

I have downloaded a document to my computer but I would like to move it to a mobile device, is this possible?
Of course: just install the Torrossa Reader App on the new device and then download the ePub file from the 'My library' section on the Torrossa website.