Mazzei, Alessandra

Author
E-book, Internal crisis communication in the time of Covid-19 pandemic : Company strategies and working experience of employees, Franco Angeli
E-book, The State of the Art of Employee Communication in Italian Companies : Communication and organizational relations for competitive advantage, Franco Angeli
E-book, Rapporto sulla comunicazione interna nelle aziende italiane : Comunicazione e relazioni organizzative per il vantaggio competitivo, Franco Angeli
Article, Internal Branding and Employee Brand Consistent Behaviours : the Role of Enablement-Oriented Communication, Franco Angeli
Article, Brand consistent behavior of employees on social media : the role of social media governance and policies, Franco Angeli
Article, Comunicazione interna e benefici per i capitali intellettuale e relazionale : il caso General Business Community di Ibm Italia, Franco Angeli
Article, Il piano di comunicazione da strumento a processo organizzativo e relazionale : il caso Henkel Italia, Franco Angeli
Article, La comunicazione e la relazione medico-paziente per migliorare la qualità dei servizi odontoiatrici : confronto tra settore privato e Sistema sanitario nazionale, Franco Angeli
Chapter, Perceived Doctor-Patient Relation Quality and Reputation Building in Dental Sector, Firenze University Press
Mazzei, Alessandra Crescentini, Alberto Russo, Vincenzo

Perceived Doctor-Patient Relation Quality and Reputation Building in Dental Sector

2008 - Firenze University Press

Is part of

Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44)
PDF

Chapter
Chapter, The Role of the Customer Satisfaction Data for the Improvement of Health Service Quality and Organisational Reputation, Firenze University Press
Russo, Vincenzo Castelli, Luciana Oliviero, Nadia Mazzei, Alessandra

The Role of the Customer Satisfaction Data for the Improvement of Health Service Quality and Organisational Reputation

2008 - Firenze University Press

Is part of

Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44)
PDF

Chapter
Article, Il marketing relazionale e la comunicazione per la qualità e la visibilità dell'università, Franco Angeli
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