2008 - Firenze University Press
E-book
Digital Version
Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008
- Proceedings.
- Mode of access: World Wide Web.
- Free of charge.
- Online only available
-
In this volume
- Internal Quality Assurance Systems of University Education at the University of Oviedo
- Exploring the Meaning of Quality for a Higher Education Institution
- A Stakeholder Satisfaction Analysis in the Faculty of Economics of the University of Turin
- The Quality Certification and Accreditation Experience in the Faculty of Economics of the University of Turin (1 and 2)
- Corporate University and Company's Competitiveness
- Comparing Critical Incident Technique and Survey Questionnaires as a Means of Collecting Student Feedback
- Factors with Influence on University Research Quality
- The Choice of Scenario for the University
- Forecasting Future Trends in Higher Education at Faculty of Organizational Sciences in Belgrade
- Risk Management in Higher Education
- Quality Management Systems in University Education Processes
- Organisational Culture, Job Satisfaction and Higher Education Service Quality
- Process Improvement Measures in Social Area Organizations
- Medication Errors and Computerized Physician Order Entry
- Staff Training on Basic Life Support According to Joint Commission International Standards
- Mastering Performance Through Quality and Networking
- Risk Management and Performance Measurement
- Achieving Quality in a Government Hospital
- Creative Integration of Different Aspects on Quality
- Perceived Doctor-Patient Relation Quality and Reputation Building in Dental Sector
- Evaluation of Effectiveness of Two Selected Regional Clinical Pathways
- The Role of the Customer Satisfaction Data for the Improvement of Health Service Quality and Organisational Reputation
- Quality Communication in Health Service
- The Role of Local Government in SMEs Technology Transfer
- Public-Private Partnership
- Quality in Local Public Services and Users' Satisfaction
- Efficiency in the Italian Public Administration
- Australian Local Government and Quality
- Linking Citizens' Ratings to Services Quality Improvements
- City Logistic
- The Local Government of Public Services
- Productivity at the SUMA Tax Offices
- Evaluating Citizens' Satisfaction about Public Online Services
- Urban Blogs as a Strategic Instrument in the Local Development and in the Governance of Urban Area
- Assessing Service Quality in a Municipality
- Public Policies and Corporate Strategies for Successful Models in waste management
- Evaluating Citizen Satisfaction with Public Online Services
- Local Administrative Services to Reduce Barriers to Entrepreneurship and Entrepreneurial Activities
- Public E-Procurement Service in Serbia
- The Strategic Role of Sustainability Report for the Municipal Multi-Services Enterprises
- Learning from Customers
- Destination Appeal and Image
- Experiential Marketing in Tuscany Thermal System
- Information Quality and Data Collection Methodologies in Tourism Management
- The Development of a Venue Evaluation Tool (VET) for Tourist Attractions
- Heritage Tourism
- High Quality in Agrotourism Services for Sustainable Competitive Advantage
- Museums as Knowledge
- Product Variety and Brand Portfolios Strategies in the Hotel Business
- Customer Satisfaction Surveys in the Hospitality Industry
- Major Sports Events and Host Economy Qualitative Development
- Wine Clubs as a Marketing Tool for Segmenting Customers, Building Winery Loyalty and Image
- The Museum System and Local Government for the Development of the Area
- Interior Design and Listening to Customers
- Beyond Retention in Banking Services
- Impact of Interrelationships Between Key Stakeholders of Organic Farming on Growth and Development of Organic Food Market
- The Strategic Role of Local Banks' Networks for Quality Standards of Corporate Banking Services for SMEs
- Banking Services for Outside Customers
- Corporate Dimension and Quality Performance
- The Application of Quality Function Deployment in Service Quality Management
- The Excellence in Workplaces as Competitive Factor for Business Success
- Risk Management with Credit Derivatives
- The Time-Space Dynamics of Foreign Trade
- The Total Quality Approach in Italian PMI, Public Administration and Sanitary Systems
- Building a High Performance Service Organisation
- Evolution from TQM to Organizational Competitiveness
- Supply Chain and Quality Management
- Managing Sustainable Business and Technology Development
- Real Service Quality
- Developing Quality in New Communication Strategy
- Developing an Integrated Business Excellence System and Proposing its Implementation as the Hellenic National Business Excellence Award
- Application of Dynamic Systems Theory in the Evaluation of an Integrated Business Excellence System
- Applying Idea Generation Method in Service Organization
- A Tool for Managing Information to Improve Services
- The Relationship Between Customer Satisfaction and Customer Loyalty
- Identification of Processes
- Performance of Industrial Service SMEs
