Bogojevic Arsic, Vesna Risk Management with Credit Derivatives P. [1-7] [7] Fa parte di Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44) Capitoli dello stesso volume (disponibili singolarmente) Internal Quality Assurance Systems of University Education at the University of Oviedo Ottieni capitolo Exploring the Meaning of Quality for a Higher Education Institution Ottieni capitolo A Stakeholder Satisfaction Analysis in the Faculty of Economics of the University of Turin Ottieni capitolo The Quality Certification and Accreditation Experience in the Faculty of Economics of the University of Turin (1 and 2) Ottieni capitolo Corporate University and Company's Competitiveness Ottieni capitolo Comparing Critical Incident Technique and Survey Questionnaires as a Means of Collecting Student Feedback Ottieni capitolo Factors with Influence on University Research Quality Ottieni capitolo The Choice of Scenario for the University Ottieni capitolo Forecasting Future Trends in Higher Education at Faculty of Organizational Sciences in Belgrade Ottieni capitolo Risk Management in Higher Education Ottieni capitolo Quality Management Systems in University Education Processes Ottieni capitolo Organisational Culture, Job Satisfaction and Higher Education Service Quality Ottieni capitolo Process Improvement Measures in Social Area Organizations Ottieni capitolo Medication Errors and Computerized Physician Order Entry Ottieni capitolo Staff Training on Basic Life Support According to Joint Commission International Standards Ottieni capitolo Mastering Performance Through Quality and Networking Ottieni capitolo Risk Management and Performance Measurement Ottieni capitolo Achieving Quality in a Government Hospital Ottieni capitolo Creative Integration of Different Aspects on Quality Ottieni capitolo Perceived Doctor-Patient Relation Quality and Reputation Building in Dental Sector Ottieni capitolo Evaluation of Effectiveness of Two Selected Regional Clinical Pathways Ottieni capitolo The Role of the Customer Satisfaction Data for the Improvement of Health Service Quality and Organisational Reputation Ottieni capitolo Quality Communication in Health Service Ottieni capitolo The Role of Local Government in SMEs Technology Transfer Ottieni capitolo Public-Private Partnership Ottieni capitolo Quality in Local Public Services and Users' Satisfaction Ottieni capitolo Efficiency in the Italian Public Administration Ottieni capitolo Australian Local Government and Quality Ottieni capitolo Linking Citizens' Ratings to Services Quality Improvements Ottieni capitolo City Logistic Ottieni capitolo The Local Government of Public Services Ottieni capitolo Productivity at the SUMA Tax Offices Ottieni capitolo Evaluating Citizens' Satisfaction about Public Online Services Ottieni capitolo Urban Blogs as a Strategic Instrument in the Local Development and in the Governance of Urban Area Ottieni capitolo Assessing Service Quality in a Municipality Ottieni capitolo Public Policies and Corporate Strategies for Successful Models in waste management Ottieni capitolo Evaluating Citizen Satisfaction with Public Online Services Ottieni capitolo Local Administrative Services to Reduce Barriers to Entrepreneurship and Entrepreneurial Activities Ottieni capitolo Public E-Procurement Service in Serbia Ottieni capitolo The Strategic Role of Sustainability Report for the Municipal Multi-Services Enterprises Ottieni capitolo Learning from Customers Ottieni capitolo Destination Appeal and Image Ottieni capitolo Experiential Marketing in Tuscany Thermal System Ottieni capitolo Information Quality and Data Collection Methodologies in Tourism Management Ottieni capitolo The Development of a Venue Evaluation Tool (VET) for Tourist Attractions Ottieni capitolo Heritage Tourism Ottieni capitolo High Quality in Agrotourism Services for Sustainable Competitive Advantage Ottieni capitolo Museums as Knowledge Ottieni capitolo Product Variety and Brand Portfolios Strategies in the Hotel Business Ottieni capitolo Customer Satisfaction Surveys in the Hospitality Industry Ottieni capitolo Major Sports Events and Host Economy Qualitative Development Ottieni capitolo Wine Clubs as a Marketing Tool for Segmenting Customers, Building Winery Loyalty and Image Ottieni capitolo The Museum System and Local Government for the Development of the Area Ottieni capitolo Interior Design and Listening to Customers Ottieni capitolo Beyond Retention in Banking Services Ottieni capitolo Impact of Interrelationships Between Key Stakeholders of Organic Farming on Growth and Development of Organic Food Market Ottieni capitolo The Strategic Role of Local Banks' Networks for Quality Standards of Corporate Banking Services for SMEs Ottieni capitolo Banking Services for Outside Customers Ottieni capitolo Corporate Dimension and Quality Performance Ottieni capitolo The Application of Quality Function Deployment in Service Quality Management Ottieni capitolo The Excellence in Workplaces as Competitive Factor for Business Success Ottieni capitolo Risk Management with Credit Derivatives The Time-Space Dynamics of Foreign Trade Ottieni capitolo The Total Quality Approach in Italian PMI, Public Administration and Sanitary Systems Ottieni capitolo Building a High Performance Service Organisation Ottieni capitolo Evolution from TQM to Organizational Competitiveness Ottieni capitolo Supply Chain and Quality Management Ottieni capitolo Managing Sustainable Business and Technology Development Ottieni capitolo Real Service Quality Ottieni capitolo Developing Quality in New Communication Strategy Ottieni capitolo Developing an Integrated Business Excellence System and Proposing its Implementation as the Hellenic National Business Excellence Award Ottieni capitolo Application of Dynamic Systems Theory in the Evaluation of an Integrated Business Excellence System Ottieni capitolo Applying Idea Generation Method in Service Organization Ottieni capitolo A Tool for Managing Information to Improve Services Ottieni capitolo The Relationship Between Customer Satisfaction and Customer Loyalty Ottieni capitolo Identification of Processes Ottieni capitolo Performance of Industrial Service SMEs Ottieni capitolo Mostra altro Informazioni Codice DOI: 10.1400/96217 Permalink: https://digital.casalini.it/10.1400/96217 MATERIE