Efficiency in the Italian Public Administration : Evidence from Municipalities

P. [1-12] [12]

• Capitoli dello stesso volume (disponibili singolarmente)

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  • Risk Management and Performance Measurement
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  • Creative Integration of Different Aspects on Quality
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  • Perceived Doctor-Patient Relation Quality and Reputation Building in Dental Sector
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  • The Role of the Customer Satisfaction Data for the Improvement of Health Service Quality and Organisational Reputation
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  • Quality Communication in Health Service
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  • The Role of Local Government in SMEs Technology Transfer
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  • Public-Private Partnership
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  • Quality in Local Public Services and Users' Satisfaction
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  • Efficiency in the Italian Public Administration
  • Australian Local Government and Quality
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  • Linking Citizens' Ratings to Services Quality Improvements
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  • City Logistic
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  • The Local Government of Public Services
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  • Productivity at the SUMA Tax Offices
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  • Evaluating Citizens' Satisfaction about Public Online Services
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  • Urban Blogs as a Strategic Instrument in the Local Development and in the Governance of Urban Area
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  • Assessing Service Quality in a Municipality
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  • Destination Appeal and Image
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  • Information Quality and Data Collection Methodologies in Tourism Management
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  • High Quality in Agrotourism Services for Sustainable Competitive Advantage
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  • Museums as Knowledge
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  • Product Variety and Brand Portfolios Strategies in the Hotel Business
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  • Customer Satisfaction Surveys in the Hospitality Industry
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  • Wine Clubs as a Marketing Tool for Segmenting Customers, Building Winery Loyalty and Image
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  • Impact of Interrelationships Between Key Stakeholders of Organic Farming on Growth and Development of Organic Food Market
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  • Banking Services for Outside Customers
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  • Risk Management with Credit Derivatives
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  • The Time-Space Dynamics of Foreign Trade
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  • The Total Quality Approach in Italian PMI, Public Administration and Sanitary Systems
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  • Evolution from TQM to Organizational Competitiveness
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  • Managing Sustainable Business and Technology Development
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  • Real Service Quality
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  • Developing Quality in New Communication Strategy
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  • Applying Idea Generation Method in Service Organization
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  • A Tool for Managing Information to Improve Services
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  • The Relationship Between Customer Satisfaction and Customer Loyalty
    Ottieni capitolo
  • Identification of Processes
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  • Performance of Industrial Service SMEs
    Ottieni capitolo

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  Codice DOI: 10.1400/96182

  Permalink: https://digital.casalini.it/10.1400/96182

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