The Reengineering of the Process of Signature of administrative Documents at the Università Politecnica delle Marche

This paper describes the project related to the reengineering of the process of signature of administrative documents (issued by a monocratic body) started at the Università Politecnica delle Marche. After a mention of the regulatory framework of reference, the case study will be described with a Business Process Reengineering approach: the scope of the measure, the phases of diagnosis of critical issues and priorities, the redesigning of the process – developed in Business Process Modeling Notation (BPMN) language – and finally the product of reengineering, that is the production of a digital workflow integrated in the document management system. [Publisher's text]