Gotzamani, Katerina

Autore
Capitolo, Measuring the effectiveness of food quality and safety systems : critical factors for effective implementation and their impact on food companies performance, Documenta Universitaria
Capitolo, The Application of Quality Function Deployment in Service Quality Management, Firenze University Press
Andronikidis, Andreas Kamvisi, Konstantina Gotzamani, Katerina Georgiou, Andreas C.

The Application of Quality Function Deployment in Service Quality Management

2008 - Firenze University Press

Fa parte di

Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44)
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Capitolo
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