c Capitolo Douglas, Jacqueline | Davies, John | Sundbury, Lyn. | McClelland, Robert Comparing Critical Incident Technique and Survey Questionnaires as a Means of Collecting Student Feedback PDF 2008 - Firenze University Press Fa parte di Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44)
