Renzi, M.F.

Autore
Capitolo, Evaluating Citizens' Satisfaction about Public Online Services : The Questionnaire Reliability and Validation, Firenze University Press
Guglielmetti, R. Vicard, P. Renzi, M.F. Musella, F.

Evaluating Citizens' Satisfaction about Public Online Services : The Questionnaire Reliability and Validation

Firenze University Press

Fa parte di

Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44)
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Capitolo, Evaluating Citizen Satisfaction with Public Online Services : A Methodological Approach, Firenze University Press
Renzi, M.F. Merli, R. Mattia, G. Cappelli, L.

Evaluating Citizen Satisfaction with Public Online Services : A Methodological Approach

Firenze University Press

Fa parte di

Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44)
PDF
Capitolo, A Tool for Managing Information to Improve Services : Probabilistic Expert Systems, Firenze University Press
Renzi, M.F. Musella, F. Guglielmetti, R. Vicard, P.

A Tool for Managing Information to Improve Services : Probabilistic Expert Systems

Firenze University Press

Fa parte di

Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44)
PDF
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