Assessing Service Quality in a Municipality : A Study Based on the Perceptions of Citizens and Frontline Employees

P. [1-10] [10]

• Chapitres du même volume (disponibles individuellement)

  • Internal Quality Assurance Systems of University Education at the University of Oviedo
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  • Exploring the Meaning of Quality for a Higher Education Institution
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  • A Stakeholder Satisfaction Analysis in the Faculty of Economics of the University of Turin
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  • The Quality Certification and Accreditation Experience in the Faculty of Economics of the University of Turin (1 and 2)
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  • Corporate University and Company's Competitiveness
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  • Comparing Critical Incident Technique and Survey Questionnaires as a Means of Collecting Student Feedback
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  • Factors with Influence on University Research Quality
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  • The Choice of Scenario for the University
    Obtenir le chapitre
  • Forecasting Future Trends in Higher Education at Faculty of Organizational Sciences in Belgrade
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  • Risk Management in Higher Education
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  • Quality Management Systems in University Education Processes
    Obtenir le chapitre
  • Organisational Culture, Job Satisfaction and Higher Education Service Quality
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  • Process Improvement Measures in Social Area Organizations
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  • Medication Errors and Computerized Physician Order Entry
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  • Staff Training on Basic Life Support According to Joint Commission International Standards
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  • Mastering Performance Through Quality and Networking
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  • Risk Management and Performance Measurement
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  • Achieving Quality in a Government Hospital
    Obtenir le chapitre
  • Creative Integration of Different Aspects on Quality
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  • Perceived Doctor-Patient Relation Quality and Reputation Building in Dental Sector
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  • Evaluation of Effectiveness of Two Selected Regional Clinical Pathways
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  • The Role of the Customer Satisfaction Data for the Improvement of Health Service Quality and Organisational Reputation
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  • Quality Communication in Health Service
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  • The Role of Local Government in SMEs Technology Transfer
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  • Public-Private Partnership
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  • Quality in Local Public Services and Users' Satisfaction
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  • Efficiency in the Italian Public Administration
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  • Australian Local Government and Quality
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  • Linking Citizens' Ratings to Services Quality Improvements
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  • City Logistic
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  • The Local Government of Public Services
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  • Productivity at the SUMA Tax Offices
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  • Evaluating Citizens' Satisfaction about Public Online Services
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  • Urban Blogs as a Strategic Instrument in the Local Development and in the Governance of Urban Area
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  • Assessing Service Quality in a Municipality
  • Public Policies and Corporate Strategies for Successful Models in waste management
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  • Evaluating Citizen Satisfaction with Public Online Services
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  • Local Administrative Services to Reduce Barriers to Entrepreneurship and Entrepreneurial Activities
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  • Public E-Procurement Service in Serbia
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  • The Strategic Role of Sustainability Report for the Municipal Multi-Services Enterprises
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  • Learning from Customers
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  • Destination Appeal and Image
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  • Experiential Marketing in Tuscany Thermal System
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  • Information Quality and Data Collection Methodologies in Tourism Management
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  • The Development of a Venue Evaluation Tool (VET) for Tourist Attractions
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  • Heritage Tourism
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  • High Quality in Agrotourism Services for Sustainable Competitive Advantage
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  • Museums as Knowledge
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  • Product Variety and Brand Portfolios Strategies in the Hotel Business
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  • Customer Satisfaction Surveys in the Hospitality Industry
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  • Major Sports Events and Host Economy Qualitative Development
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  • Wine Clubs as a Marketing Tool for Segmenting Customers, Building Winery Loyalty and Image
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  • The Museum System and Local Government for the Development of the Area
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  • Interior Design and Listening to Customers
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  • Beyond Retention in Banking Services
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  • Impact of Interrelationships Between Key Stakeholders of Organic Farming on Growth and Development of Organic Food Market
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  • The Strategic Role of Local Banks' Networks for Quality Standards of Corporate Banking Services for SMEs
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  • Banking Services for Outside Customers
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  • Corporate Dimension and Quality Performance
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  • The Application of Quality Function Deployment in Service Quality Management
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  • The Excellence in Workplaces as Competitive Factor for Business Success
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  • Risk Management with Credit Derivatives
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  • The Time-Space Dynamics of Foreign Trade
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  • The Total Quality Approach in Italian PMI, Public Administration and Sanitary Systems
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  • Building a High Performance Service Organisation
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  • Evolution from TQM to Organizational Competitiveness
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  • Supply Chain and Quality Management
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  • Managing Sustainable Business and Technology Development
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  • Real Service Quality
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  • Developing Quality in New Communication Strategy
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  • Developing an Integrated Business Excellence System and Proposing its Implementation as the Hellenic National Business Excellence Award
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  • Application of Dynamic Systems Theory in the Evaluation of an Integrated Business Excellence System
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  • Applying Idea Generation Method in Service Organization
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  • A Tool for Managing Information to Improve Services
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  • The Relationship Between Customer Satisfaction and Customer Loyalty
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  • Identification of Processes
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  • Performance of Industrial Service SMEs
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• Informations

  Code DOI : 10.1400/96190

  Permalink: https://digital.casalini.it/10.1400/96190

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