c Chapter Andronikidis, Andreas | Kamvisi, Konstantina | Gotzamani, Katerina | Georgiou, Andreas C. The Application of Quality Function Deployment in Service Quality Management PDF 2008 - Firenze University Press Is part of Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44)
