Kapitel PDF (0,19 Mb)
Nur mit Adobe Acrobat Reader kompatibel - kostenlose Software - (erfahren Sie, wie Sie die Dokumente öffnen)
Ruggieri, Alessandro | Silvestri, Cecilia | Cerica, Raffaella

The Relationship Between Customer Satisfaction and Customer Loyalty : An Empirical Research

2008 - Firenze University Press

P. [1-11] [11]

Ist Teil von

Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44)