Survey Measurement and Process Quality

and control total quality management,developing current best methods, service quality, quality effortsacross organizations * Effects of misclassification on estimation, analysis, andinterpretation misclassification and other measurement errors, newvariance estimators that account for measurement error, estimatorsof nonsampling error components in interview surveys Survey Measurement and Process Quality is an indispensable resourcefor survey practitioners and managers as well as an excellentsupplemental text for undergraduate and graduate courses andspecial seminars. [Publisher's Text]

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