Dialogo e patient-centred approach nelle visite in ambito oncologico : il punto di vista del personale medico

The healthcare system has been concerned with the greater relevance of the humanization of care and communicative processes centered on the patient, dialogue and active listening. The authors' objective is to examine whether and which aspects regarding the dialogic form of interaction and the patientcentered approach become apparent within the medical personnel's representations. In order to do so, ten female doctors (six surgeons, two oncologists, and two radiotherapists) and two male oncologists were interviewed. Active and attentive listening is identified as an important means to gather information about the patients' health and needs, to build a relationship of trust; clarity and transparency are key aspects to orient to the patient. To enhance communicative effectiveness, the elements which are foregrounded as necessary are more training on dialogue and empathy, longer visits, less bureaucracy and a deeper knowledge relative to the specific clinical case prior to consultation. [Publisher's Text]