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Giacomelli, Elena

I margini d'azione delle operatrici e degli operatori dell'accoglienza : una riflessione etnografica

2022 - Franco Angeli

P. 138-162

  • The following research aims to delve into the professional figure of the recep- tion worker, dropped into the everyday context. Through ethnographic research and semi-structured interviews in the reception system in the Autonomous Prov- ince of Trento, the research examines how the reception worker has in fact pro- fessionalized within the system, a place where he or she has developed his or her skills and constructed his or her own grammars of action and margins of action. The concept of street-level bureaucracy, developed by Lipsky (1980), proved essential to this research.
  • Taking into consideration the micro-operational level and the analysis of three specific ethnographic cases - school absences, exits from the reception project, and socially innovative practices - the article aims to highlight the complexity of the actual negotiation processes of such practices that lead, at times, to a discretionary interpretation of the work reality. [Publisher's text]

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Sociologia e ricerca sociale : 127, 1, 2022