2020 - Franco Angeli
Article
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Rappresentazioni e identità degli operatori sociali come street-level bureaucrats e situated agents
90-113 p.
- This paper explores the discretion issue of social workers as street-level bureaucrats and situated agents. From the analysis of the interviews, administered in public services of a metropolitan area of Northern Italy, the lack of resources has emerged as a dilemma for social workers, as well as the prime mover of their coping strategies, and rationing. Social workers identify as citizen-agents, responsible users of discretion to help citizen users. This narrative seems to be in contrast with a widespread policy alienation, and with the renunciation of the full exercise of agency, in terms of voice and political advocacy. These aspects call for a reflection on their being policy makers. [Publisher's text].
Fait partie de
Sociologia e ricerca sociale : 121, 1, 2020-
Informations
Code DOI : 10.3280/SR2020-121005
ISSN: 1971-8446
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