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E-book, Integrated Measurement - KPIs and Metrics for ITSM : A narrative account, IT Governance Publishing
E-book, Ten Steps to ITSM Success : A Practitioner's Guide to Enterprise IT Transformation, IT Governance Publishing
E-book, The Definitive Guide to IT Service Metrics, IT Governance Publishing
E-book, Trapped in the Net : The Unanticipated Consequences of Computerization, Princeton University Press
E-book, Implementación de Calidad de Servicio basado en ISO/IEC 20000 : Una Guía de Gestión, IT Governance Publishing
E-book, Implementing Service Quality based on ISO/IEC 20000 : A Management Guide, IT Governance Publishing
E-book, Stories that Move Mountains : Storytelling and Visual Design for Persuasive Presentations, John Wiley & Sons
E-book, Forensic Botany : A Practical Guide, For Dummies
E-book, Cloudonomics : The Business Value of Cloud Computing, Wiley
E-book, Implementierung von Service-Qualita basierend auf ISO/IEC 20000 : Ein Management-Leitfaden, IT Governance Publishing
E-book, ISO19770-1 : 2012 SAM Process Guidance : A kick-start to your SAM programme, IT Governance Publishing
E-book, The Quantum Age of IT : Why everything you know about IT is about to change, IT Governance Publishing
E-book, Business Patterns for Software Developers, Wiley
E-book, Cloud Computing : Assessing the risks, IT Governance Publishing
E-book, Gender Codes : Why Women Are Leaving Computing, Wiley
E-book, On Top of the Cloud : How CIOs Leverage New Technologies to Drive Change and Build Value Across the Enterprise, John Wiley & Sons
E-book, Computer Forensics JumpStart, Sybex
E-book, ISO/IEC 20000 : An Introduction to the global standard for service management, IT Governance Publishing
E-book, Lifehacker : The Guide to Working Smarter, Faster, and Better, Wiley
E-book, Managing the Human Factor in Information Security : How to win over staff and influence business managers, Wiley
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