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Cavanna, Donatella | Giuseppe Cocchi, Mario | Houlis, Demetrio | Cardinali, Paola

Valutare le esperienze di cura : soddisfazione e percezione della qualità dell'assistenza in un gruppo di professionisti italiani

2018 - Franco Angeli

151-168 p.

  • This research was promoted by an institution that provides care services, with the aim to analyze the level of satisfaction with the healthcare received by a group of Italian profes-sionals, with particular attention to the continuity of the care. The evaluation of patients ex-perience about healthcare can be an important indicator of quality of care, in a patient-centred perspective, with a focus on well-being process. A total of 600 professionals completed a on line self-report questionnaire. The research shows that satisfaction after surgery is less than satisfaction during the taking over and in the moments before the intervention. This result suggests a reflection on the theme of continuity of care and the importance that might have for patients feel accompanied in finding a new condition of health. A therapeutic process can be a salutogenic experience if both physical, emotional and social needs are treated with great attention. [Publishers' text].

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Salute e società : XVII, 3, 2018