Antunes, Glória | Machado, Virgílio | Pires, António Process Improvement Measures in Social Area Organizations : A Study in Institutions for Elderly : Survey Preliminary Results 2008 - Firenze University Press Is part of Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44) Download Read Online PDF c Chapter
