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Public communication and the role of social media in enhancing democratic innovation : the case of the city of Bologna

2021 - Franco Angeli

109-126 p.

  • Social media represents for public administration an important area to experiment forms of democratic innovation, however this potentiality is often unexplored. This article, with a focus on the case of the city of Bologna aims to explore 1) whether and how public communication practices enhanced in local participatory processes can support a substantial form of participation; 2) which roles social media specifically play in enhancing a participatory environment; 3) which kind of dynamics of interaction emerge between public administration and citizens and the challenges which need to be addressed by a public communication oriented to the public engagement. [Publisher's text].

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Sociologia della comunicazione : 61, 1, 2021