Rischio di aggressione e lavoro front-line : una lettura sociologica post-COVID

The author examines how healthcare professionals represent and manage aggression risk. Drawing on 76 discursive interviews (December 2024-January 2025) with GPs, out-of-hours doctors, ED physicians, and nurses (ED/EMS) in Lecce, Taranto, and Brindisi, T-LAB/ATEC identifies five clusters: event types, profession/training, operations/policing, workplace/presence, and risk representations. The author argues that, compared with COVID-19, verbal/physical forms persist while frames shift (access rules vs distributive conflicts). Recurrent hotspots are triage and solitary work; organizational factors (flows, safeguards, security, communication) are pivotal. The article concludes that prevention must be multi-component: situated training and de-escalation, tailored environmental safeguards, rapid links with law enforcement, and non-punitive reporting. [Publisher's text]