c Chapter Petnji Yaya, Luc Honore | Marimon, Frederic | Casadesús, Martí Methodology proposal : assessing service quality in a multi-channel environment PDF 2012 - Documenta Universitaria Is part of Quality management and beyond : the current situation and future perspectives. - ( UdG Publicacions) Permissions Download | NO Copy/paste | Printing Download | NO Copy/paste | Printing EUR 6.00 VAT Excluded
c Chapter Marimon, Frederic | Bernardo, Mercè | Alonso-Almeida, Mar. | Llach, Josep Antecedents of satisfaction in online travel agency services PDF 2012 - Documenta Universitaria Is part of Quality management and beyond : the current situation and future perspectives. - ( UdG Publicacions) Permissions Download | NO Copy/paste | Printing Download | NO Copy/paste | Printing EUR 6.00 VAT Excluded