Leading Change from the Middle : A Practical Guide to Building Extraordinary Capabilities

change. This new approach breaks down into three core strategies: First, identify all relevant stakeholders and partition them into four categories: superordinates, subordinates, customers, and complementors/blockers (those who control needed resources but over whom the leaders have no authority).Second, for each stakeholder category, identify Communications, Strategies, and Tactics (referred to as CoSTS).Third, dont stimulate negative emotions that make people DEAFÂ-Disrespect, Envy, Anger, and FearÂ-to efforts to produce change. As the book follows the journeys of Kurt and Stephen, it walks through the details of each strategy.In presenting this material in a concise, accessible, and applicable format that translates theory to practice, Nickerson provides an important service for leaders trying to build extraordinary capabilities for their organizationsÂ-from the middle. [Publisher's text]